Get started with help from our academy

Access tutorial videos and find answers to common problems in our FAQ section.


Most frequent questions and answers

This error occurs if the team creator and individual attempting to join the team are using two different mobile apps (one person is using a previous version of our mobile app that is no longer publicly available and the other is using the proper app).

Please confirm that the person who created the team did so on the Athlete Era mobile app and the person joining the team is using the Athlete Era mobile app

If you created a team on an outdated app, you will need to create a team on the most recent app in order for others to join successfully. 

We released a recent update that modified how administrators upgrade user accounts to premium. The “My Teams” section of the Athlete Era mobile app has not yet been updated to align with these changes. 

If you received an email from your administrator inviting you to the app or confirming your account has been upgraded, you do in fact have access to all content and features, the app is simply just not displaying the gold “premium team” banner around your team on the My Teams screen. 

This issue will be resolved soon. 

Emails to reset your password are sent from the email address: [email protected]. Depending on your email service provider, these emails may be sent to spam or blocked completely. Please start by checking all email folders in your inbox (spam, promotions, etc.).

If the email is not in any of these folders, please complete the following steps: 

  1. Log in to your email. 
  2. Create a new contact and use the email address [email protected] for this contact (for detailed instructions on how to do this in Microsoft Outlook, please visit this link). 
  3. Save the new contact
  4. Resend the password reset link


This should now prevent password rest emails from being blocked. 

You may need to sign out and sign in again to receive the prompt to apply your plan credit. To do this: 

  1. Open the Athlete Era web app on your desktop computer by going to web.athleteera.app in your browser. 
  2. Sign out of your account by using the dropdown menu in the top right corner (you must scroll down to see the sign out button). 
  3. Sign in again by entering your email and password. 


If this does not resolve the issue, confirm with your organization administrator that the email address they entered when assigning the plan credit matches the email you used when creating your account. 

When you first sign up, you are asked what sport you are coaching, which then populates your content library with resources from that sport. 

To change sport after you have signed up: 

  1. Open the Athlete Era web app on your desktop computer by going to web.athleteera.app in your browser. 
  2. Click on the dropdown menu in the top right corner. 
  3. Choose Change Sport.
  4. Use the menu to select a new sport then choose submit.